Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can begin the return/refund process.

Please note that the customer will be responsible for return shipping and handling charges (with tracking number).

Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Your satisfaction is our top priority!

Please note, Enchanté Vella is NOT responsible for any damages to items during the course of delivery.

Exceptions / Non-returnable items
Returned items that are used or have a broken seal will not be refunded. The customer can choose to have the returned items sent back with additional shipping fees at their expense.

All sales (including purchases with a discount code or during a promotional event), special requests and/or pre-ordered items are considered final sale. These items cannot be returned, exchanged, or credited. 

Please note, that there are no price adjustments for previous orders.

Refunds
We will notify you once we’ve received and inspected your returned items, and let you know if the refund was approved or not. If approved, you’ll be refunded your original payment method.

Please note that shipping fees are not refundable on ALL orders. If your order total (before taxes and after discounts) is below the Free Shipping threshold, the shipping cost paid will be deducted from your refund amount.

If for any reason (incorrect shipping address, refusal on delivery, etc.) and the order is returned to us, actual shipping charges (including orders eligible for Free Shipping) and related handling costs will be deducted from the refund amount.

Please remember it can take some time for your bank or credit card company to process and post the refund once we've processed your refund on our end.

Order Cancellations

All orders that are submitted and confirmed are considered FINAL - we work to fulfill orders as quickly as possible so that means there is a very small-time window to make modifications before the order is shipped out. Please ensure that you are certain before placing your order.

***Please, before submitting an order, double-check that your shipping information (address) is correct. ***